FAQs

• Where can I find my order history?
• What’s the status of my order?
• Does my item need to be refrigerated?
• My refrigerated item arrived warm/melted—what now?
• How is my prescription shipped?
• Do you have a referral program?
• Do you offer samples or trial packs?
• Can I return or exchange my order?
• Can I get a refund?
• How much does the medication cost?
• How much is it per pill?
• Do you have any discounts or promotions?
• Can I fill my order using my own doctor’s prescription?
• Can I send my doctor’s prescription directly to you?
• Why was my medication denied?
• How do I complete a doctor’s visit?
• Why does it say I need an RX when I already have one?
• Do I have any refills left?
• How do I unsubscribe from marketing?
• I can’t log into my account—what should I do?
• Can you ship to my state?
• Can I get expedited shipping?
• Can I change or cancel my order?
• How long does it take for my order to ship?
• Why hasn’t my order shipped yet?